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Brick-and-mortar stores

For years now, traditional retail stores have been under attack. Consumers love the convenience and selection of shopping online, leaving brick-and-mortar stores to be dubbed a dying breed. But smart brick-and-mortar stores are undergoing a major transformation to keep up with the times.  Read more

Mapping the customer journey

BARE SHARES

What is most important for any business today? Customers, employees, lead generation, or profit. Well, the best answer is customer engagement.

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Customer Service Week

Fresh off the back of CX Day, Customer Service Week starts next week! Here’s BARE’s top 5 ways you can celebrate with your employees and consumers. Read more

Customer experience

Ready or not, the customer experience (CX) game is on. No matter what size or industry you may play in, you are now competing based on the experience you provide to your customers. Read more

Customer Experience Day

CX Day is October 1st!
How are you celebrating Customer Experience Day? Enter our sweepstakes and you could win $100!

‘CX Day celebrates the professionals and companies that make great customer experiences happen. It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. Join us!’ Read more

Artificial Intelligence

Even in times where traditional brick and mortar shops are facing increasing competition from online shops,  the real-world shopping experience is still relevant. Artificial intelligence (AI) is now being used to chart a customer experience journey that fits the demanding expectations of retail consumers. 

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Los aviones han recorrido un largo camino desde que los hermanos Wright volaron por primera vez en Kitty Hawk. Sin embargo, a pesar de las ventajas de los viajes aéreos, el servicio al cliente es una de las áreas donde las aerolíneas dañan rápidamente su reputación. Read more

mystery shoppers

Is your organization meeting its customer service objectives? No matter the industry you’re in, successful businesses need the right tools to operate properly. BARE International’s mystery evaluators provide an unbiased perspective of how well an organization is truly performing on the front line. Read more

ustomer Experience Concept. Young Man with Happy Face Showing Five Star Services Rating Satisfaction on Speech Bubble Card. Happy Client's Feedback and Online Review

Ever wondered what you can do to improve your customers’ experience with your brand? Now is the time to create a customer experience (CX) strategy. Read more

If you could be any animal in the world, what animal would you be and why?

“I’d be a bird, to be able to fly”, that was Sylvain’s answer, one of our evaluators and the first person that BARE has ever sponsored.

But he is not the typical person that you might see in a 9 to 5 job; he’s a photographer, a traveler, and motocross rider in his free time. Read more

This post is also available in: Spanish