You should always be observing and learning from your customers even in the digital world: Their habits, behavior, and feedback all measure the strength of your company’s relationship with its customers. If you’re not watching your customers, your competition is. Read more
Tis the season for returning that sweater your mom gave you that didn’t fit. Make no mistake: A happy customer is a repeat customer. And as it turns out, in 2020, a lot of that happiness depends on the returns policy.
What is your 2020 vision? As a new decade has started, BARE International is here to help your business increase sales, enhance the customer experience and stay ahead of the competition. Read more
For years now, traditional retail stores have been under attack. Consumers love the convenience and selection of shopping online, leaving brick-and-mortar stores to be dubbed a dying breed. But smart brick-and-mortar stores are undergoing a major transformation to keep up with the times. Read more
As a business owner, it’s critical to understand how expectations are evolving and how to adapt business strategies to effectively close this gap. Read more
What is most important for any business today? Customers, employees, lead generation, or profit. Well, the best answer is customer engagement.