Evaluators mimic natural online shopping behaviors, including website inquiries and online chat.
Delivery & CurbsidePick-up Service Insights
Evaluators complete a pick-up or delivery scenario to measure customer experience and safety standards.
Offsite Mystery Shops:Phone Calls, Virtual Visits
Mystery calls can be made to individual locations or to your Customer Support Center, and/or an evaluator would participate in a virtual visit.
Evaluators visit ‘essential business’ locations, such as grocery and liquor stores, to provide insights on service, safety, and inventory knowledge.
Turnkey software solutions for survival strategies.
Respond in real-time to all direct messages from multiple outlets: SMS, Facebook Messenger, and more.
Online Reputation: Social & Review Sites
Assess the strengths and weaknesses of your online reputation and/or your competitors using data from social and review websites.
While your team continues to evolve, utilize gamified training and surveys to gauge engagement and satisfaction.
Business Intelligence Reporting
Turn your data into insights and actionable steps towards customer loyalty and business growth.
“BARE worked with us to generate a completely customized shop, and they have done a great job of training their team of shoppers on exactly what our standards are. The level of detail we get from the shoppers’ written comments in addition to the numeric scoring has really helped us focus on specific areas that needed our attention.”
Director of Operations
Glory Days Grill
COVID-19 OFFER: A FREE 1-HOUR CONSULTATION FOR YOUR BUSINESS
We would like to offer a FREE one-hour consultation to review your business needs and design a continuity plan based on current consumer habits and survival support mechanisms.