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CX IS TEAM SPORT: A DAY IN THE LIFE SERIES, PART I – CLIENT SERVICES DEPARTMENT

For CX Day 2021, we are celebrating the impact customer experience professionals make while working as a team. We interviewed several of our BARE colleagues from all the departments that make up the BARE International Team. Peek into ‘a day in the life of…’ several departments, who work together to provide customer experience data and reports to our client partners across the globe.

Today’s series highlights members from our Client Services team here at BARE International! The key role of our Client Services team is to act as the bridge between program development and in-field implementation. Read on to see what a typical day looks like!

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TELL US WHAT IS THE #BESTCXEVER THAT YOU HAVE HAD!

CX Day is October 5th and we are looking for the #bestCXever!
How are you celebrating Customer Experience Day? Enter our sweepstakes to have a chance to win 50USD!

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BEWARE: EMAIL SCAMS

Beware! Scams are circulating around and pretending to be BARE, including fraudulent prepayment checks, letters via mail, and email scams. All evaluators for BARE International must be registered and would never receive prepayment for services. Payments are via Tipalti, Western Union, PayPal or bank transfer; Cashier Checks appearing to come from BARE are a sign of a scam. All legitimate BARE International emails end with @bareinternational.com. Thank you for alerting us to any possible scam so we can take action immediately!

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BARE INTERNATIONAL HONORED WITH 2021 SHOPPERS’ CHOICE AWARD

BARE International honored for the MSPA Americas annual Shoppers’ Choice Awards for 2021.

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STUDY SHOWS THAT CONSUMERS (STILL) LOVE A FACE-TO-FACE PURCHASE

BARE International recently completed a survey that proves face-to-face service is still vital for vehicle or clothing purchases. The surprise results, however, was within the financial sector, which went through a strong digital transformation.

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RETAILERS REPORT THAT PANDEMIC SHOPPERS ARE BUYING MORE HOME AND DESIGN PRODUCTS

‘With an unprecedented amount of time spent in their domestic spaces, Americans also began shopping to redecorate them.’ BARE shares an article by Elizabeth Fazzare for Forbes with data on rising home and design shopping trends.

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4 ACTIONABLE CUSTOMER EXPERIENCE STATISTICS FOR 2020

‘Even in the midst of a global pandemic, there is one thing that’s for sure: people still want to be treated well. This concept is at the core of customer experience — the simple idea of people wanting to feel seen, known, and appreciated by the companies they’re buying from.’ BARE shares an article by Daniel Newman for Forbes on how ‘CX will be the key brand differentiator by the end of 2020 – even more than price or product quality.’

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HOTELS, TRAVEL: HOW PRIVACY WILL BE THE NEW LUXURY THIS SUMMER

‘Many travel habits will morph as tourism slowly returns. But across all the trends experts point to, the one constant is the “p” word: Privacy. Have we all become semi-recluses through quarantine?’ BARE shares an article by Tamara Thiessen for Forbes about the upcoming changes for hotel stays and luxury travel.

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BARE Cares: Staying Connected Amongst COVID-19

As a global company, we have been closely monitoring and actively handling the situation related to the COVID-19 pandemic since late January, when our BARE China office was impacted. While the world continues to work through the unknowns together, we remain open and available to consult on various topics related to business needs and progression from our known and current expertise. 

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4 WAYS TO MONITOR THE CUSTOMER EXPERIENCE AMID COVID-19

As new cases of COVID-19 continue to emerge daily, most organizations are shifting to remote working, leading to major communication gaps between individuals, teams – and most importantly – customers. Read more

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