Recent Posts

Customer Experience Day

CX Day is October 1st!
How are you celebrating Customer Experience Day? Enter our sweepstakes and you could win $100!

‘CX Day celebrates the professionals and companies that make great customer experiences happen. It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. Join us!’ Read more

Artificial Intelligence

Even in times where traditional brick and mortar shops are facing increasing competition from online shops,  the real-world shopping experience is still relevant. Artificial intelligence (AI) is now being used to chart a customer experience journey that fits the demanding expectations of retail consumers. 

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Customer Expereince Research

The race to own customer experience is on! Customer experience research (CXR) is the process of collecting data regarding the experience customers have with a company. As straightforward as it may sound, CXR is a complex equation that goes as deep as the data will allow.

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Los aviones han recorrido un largo camino desde que los hermanos Wright volaron por primera vez en Kitty Hawk. Sin embargo, a pesar de las ventajas de los viajes aéreos, el servicio al cliente es una de las áreas donde las aerolíneas dañan rápidamente su reputación. Read more

mystery shoppers

Is your organization meeting its customer service objectives? No matter the industry you’re in, successful businesses need the right tools to operate properly. BARE International’s mystery evaluators provide an unbiased perspective of how well an organization is truly performing on the front line. Read more

ustomer Experience Concept. Young Man with Happy Face Showing Five Star Services Rating Satisfaction on Speech Bubble Card. Happy Client's Feedback and Online Review

Ever wondered what you can do to improve your customers’ experience with your brand? Now is the time to create a customer experience (CX) strategy. Read more

If you could be any animal in the world, what animal would you be and why?

“I’d be a bird, to be able to fly”, that was Sylvain’s answer, one of our evaluators and the first person that BARE has ever sponsored.

But he is not the typical person that you might see in a 9 to 5 job; he’s a photographer, a traveler, and motocross rider in his free time. Read more

When Marketing and Customer Services produces satisfied clients, business booms. Having the possibility of analyzing customer experience and preferences in regard to specific criteria, within your company and your competitors as well, can act as the catalyst for motivating an enterprise to reach increasing levels of performance.

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#Who is who We continue with the section in which our EVALUATORS are the protagonists. Meet your peers, learn from them, feel part of this great team.Our fourth protagonist is César V.B. From Lima Peru.

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#Who is who We continue with the section in which our EVALUATORS are the protagonists. Meet your peers, learn from them, feel part of this great team. Read more

This post is also available in: Spanish