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As a global company, we have been closely monitoring and actively handling the situation related to the COVID-19 pandemic since late January, when our BARE China office was impacted. While the world continues to work through the unknowns together, we remain open and available to consult on various topics related to business needs and progression from our known and current expertise. 

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CX and Covid-19

As new cases of COVID-19 continue to emerge daily, most organizations are shifting to remote working, leading to major communication gaps between individuals, teams – and most importantly – customers. Read more

Digital Capture Research

You should always be observing and learning from your customers even in the digital world: Their habits, behavior, and feedback all measure the strength of your company’s relationship with its customers. If you’re not watching your customers, your competition is. Read more

Humanizing the Customer Experience

The modern customer is often on the go, seeks instant support, and wants a seamless experience. While such demands may be met through advanced technologies, the human touch remains essential. Customers expect digital customer experiences (CX) by businesses not only integrated but also more advanced and secured. To avoid falling behind your competitors in the fast-moving experience economy, it’s critical you are able to humanize your customer experience also. Read more

Customer experience research and analysis

It’s official, the customer experience is now more important to brands than mobile marketing, according to an Econsultancy report. With the promise of high returns on investment and happier customers, why wouldn’t your business want to pay closer attention to what their customers are saying? Read more

Company cultures in remote offices

Remote work is on the rise, therefore it’s critical for companies to figure out how to maintain positive company culture across the organization, regardless of the physical distance between team members.   Read more

The best grade

It is everyone’s dream to get the best grade – in school, at work, and of course as a mystery shopper. Do you think your grades are too low? Would you like to know what you can do to raise them? There might be several reasons for receiving low grades, but the below advice might help you receive a higher one next time.

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Customer Experience Surveys

Want to learn more about your customers’ needs and preferences? A customer survey can reveal countless ways to improve your business. But too often, businesses miss out on insights because they’re sending inadequate surveys.

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online returns

Tis the season for returning that sweater your mom gave you that didn’t fit. Make no mistake: A happy customer is a repeat customer. And as it turns out, in 2020, a lot of that happiness depends on the returns policy.

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¿POR QUÉ ELEGIR BARE EN 2020?

What is your 2020 vision? As a new decade has started, BARE International is here to help your business increase sales, enhance the customer experience and stay ahead of the competition. Read more

This post is also available in: Spanish